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On-site support, coordinated through one trusted team
Easterra coordinates practical on-site support through a network of vetted local partners. From site checks and equipment installation to hardware replacement and basic troubleshooting, our Support teams manage each request and keep you informed through to completion.
Professional Services / Field Services
Whether supporting a new connectivity deployment or resolving an issue with an existing service, Easterra provides one point of contact for the on-site work your client requires.
Practical support at your client’s location
Site checks and preparation
We coordinate site surveys and readiness checks to help confirm access, equipment requirements and practical considerations before work begins.
Installation and replacement
Local partners can install or replace connectivity equipment according to the agreed scope, with Easterra coordinating the visit and communication.
On-site assistance
When an issue cannot be resolved remotely, we arrange remote-hands or basic on-site troubleshooting guided by Easterra’s Support team.
Hardware coordination
Where required, we can coordinate the delivery, collection or replacement of connectivity equipment associated with the field request.
How it works
Share the location, requested work and any access or timing requirements.
Tell us what is needed
Easterra checks local availability, clarifies the work required and confirms the expected timing and cost.
We confirm the scope
A vetted local partner carries out the agreed on-site work while Easterra tracks progress, keeps you updated and confirms completion.
We coordinate and follow up
Local presence without local vendor complexity
BEFORE EASTERRA
Without coordinated field support, every location can mean finding another local supplier, re-explaining the requirement again and managing a separate service visit.
AFTER EASTERRA
With Easterra, you work through one team. We coordinate the local partner, manage communication and follow the request through to completion, whether it supports an Easterra connectivity service or a wider client deployment.
One team, wherever you need us
Your Easterra team manages the request and keeps the relevant parties aligned.
One point of contact
On-site work is assigned through Easterra’s established partner network according to location and requirement.
Vetted local partners
Our partner model helps extend practical support to markets and locations where sourcing reliable on-site assistance can be difficult.
Support across complex markets
FAQ
Vetted local partners in Easterra’s network carry out the on-site work. Easterra’s Support own the request and keep you informed through to completion.
Site surveys and readiness checks, equipment installation and replacement, remote-hands and on-site troubleshooting, and hardware delivery or collection coordination.
Availability and response times depend on the location, access requirements and scope of work. Easterra confirms these details before the visit is arranged.
Yes. Field Services can be coordinated alongside your client’s other Easterra services through the same account and support teams.
This depends on local availability and the work required. Share the location and requirement with us, and we will confirm what support can be arranged.
